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#21
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On Mar 2, 10:47 am, "seattle_bookseller"
wrote: I have 94% + feedback on amazon, over 365 days. Wouldn't that mean that 6 people out of 100 were so disatisfied with your service that they left a negative comment? FWIW 94%-96% is the cutoff point I use when determining if I'll buy from an Amazon seller, so you are right on the cusp. A seller with a lower rating than that might get my business if he prices his item extraordinarily low but usually I'll pay a few bucks more to buy from a seller with a high feedback %. I'm not saying anything about you as a seller other than that 94% is nothing to brag about. |
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#22
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On Mar 2, 8:47 am, "seattle_bookseller"
wrote: I have 94% + feedback on amazon, over 365 days. I have 99.6% + feedback lifetime on ebay with the same customer service and policies. My copies of 'Picatrix' are indeed genuinely brand new, as I purchased them directly from the publisher. Here is real feedback from Seattle_Bookseller: What does feedback FROM Seattle_Bookseller prove? That you compliment your buyers? |
#23
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On Mar 2, 9:08 am, wrote:
On Mar 2, 8:47 am, "seattle_bookseller" wrote: I have 94% + feedback on amazon, over 365 days. I have 99.6% + feedback lifetime on ebay with the same customer service and policies. My copies of 'Picatrix' are indeed genuinely brand new, as I purchased them directly from the publisher. Here is real feedback from Seattle_Bookseller: What does feedback FROM Seattle_Bookseller prove? That you compliment your buyers? The feedback I cut and pasted is posted in public and was left BY MY CUSTOMERS FOR ME. You are incorrect in your statements. |
#24
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On Mar 2, 8:49 am, "RWF" wrote:
On Mar 2, 10:47 am, "seattle_bookseller" wrote: I have 94% + feedback on amazon, over 365 days. Wouldn't that mean that 6 people out of 100 were so disatisfied with your service that they left a negative comment? FWIW 94%-96% is the cutoff point I use when determining if I'll buy from an Amazon seller, so you are right on the cusp. A seller with a lower rating than that might get my business if he prices his item extraordinarily low but usually I'll pay a few bucks more to buy from a seller with a high feedback %. I'm not saying anything about you as a seller other than that 94% is nothing to brag about. No, it doesn't mean that as 3% it is 'neutral' feedback, which amazon counts against a seller. Amazon does not encourage mutual feedback, so it is much harder to maintain the 99.6% I have on Ebay on amazon. This is a problem amazon.com dealers discuss endlessly. Have you ever had a customer slime your feedback because he didn't like the ending of a book, or the USPS misrouted the shipment? I certainly have. Almost all my negative feedback is caused by the USPS screwing deliveries up. |
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On Mar 2, 1:38 pm, "seattle_bookseller"
wrote: No, it doesn't mean that as 3% it is 'neutral' feedback, which amazon counts against a seller. Amazon does not encourage mutual feedback, Nor should it. eBay discourages forthrightness in its feedback, due to the fear of getting "revenge" feedback. Have you ever had a customer slime your feedback because he didn't like the ending of a book, or the USPS misrouted the shipment? I certainly have. Almost all my negative feedback is caused by the USPS screwing deliveries up. After reading your comments here, I probably would not buy from you. Blaming the Post Office is a pretty lame excuse, ranking up the with the homework-eating dog. Even if the P.O. did lose a book (which has happened to me exactly once in well over 1000 shipments over the years), as an Amazon seller you are still responsible. Granted there are unreasonable buyers who will never be satisfied. But if I ordered a book from you via Amazon and never rec'd it or a refund you can be sure that you would get negative feedback from me. I know that Amazon doesn't share all the shipping charge with you but you should factor shipping and insurance into the price of your merchandise. |
#26
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On Mar 2, 10:50 am, "Bob F." wrote:
On Mar 2, 1:38 pm, "seattle_bookseller" wrote: No, it doesn't mean that as 3% it is 'neutral' feedback, which amazon counts against a seller. Amazon does not encourage mutual feedback, Nor should it. eBay discourages forthrightness in its feedback, due to the fear of getting "revenge" feedback. Have you ever had a customer slime your feedback because he didn't like the ending of a book, or the USPS misrouted the shipment? I certainly have. Almost all my negative feedback is caused by the USPS screwing deliveries up. After reading your comments here, I probably would not buy from you. Blaming the Post Office is a pretty lame excuse, ranking up the with the homework-eating dog. Even if the P.O. did lose a book (which has happened to me exactly once in well over 1000 shipments over the years), as an Amazon seller you are still responsible. Granted there are unreasonable buyers who will never be satisfied. But if I ordered a book from you via Amazon and never rec'd it or a refund you can be sure that you would get negative feedback from me. I know that Amazon doesn't share all the shipping charge with you but you should factor shipping and insurance into the price of your merchandise. I always refund completely in these cases. You are accusing me with no knowledge of the reality of the situation. And its not lost USPS packages we are talking about, its SLOW ONES for the most part. I ship around 1000 books per month, every month. USPS media mail was horrible this holiday season, as you should be aware of. Powell's Books, one of the largest brick and mortar (and online) retailers has the same Amazon rating I do, 94%+. Again, I have 99.6%+ on ebay. |
#27
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On Mar 2, 11:00 am, "seattle_bookseller"
wrote: On Mar 2, 10:50 am, "Bob F." wrote: On Mar 2, 1:38 pm, "seattle_bookseller" wrote: No, it doesn't mean that as 3% it is 'neutral' feedback, which amazon counts against a seller. Amazon does not encourage mutual feedback, Nor should it. eBay discourages forthrightness in its feedback, due to the fear of getting "revenge" feedback. Have you ever had a customer slime your feedback because he didn't like the ending of a book, or the USPS misrouted the shipment? I certainly have. Almost all my negative feedback is caused by the USPS screwing deliveries up. After reading your comments here, I probably would not buy from you. Blaming the Post Office is a pretty lame excuse, ranking up the with the homework-eating dog. Even if the P.O. did lose a book (which has happened to me exactly once in well over 1000 shipments over the years), as an Amazon seller you are still responsible. Granted there are unreasonable buyers who will never be satisfied. But if I ordered a book from you via Amazon and never rec'd it or a refund you can be sure that you would get negative feedback from me. I know that Amazon doesn't share all the shipping charge with you but you should factor shipping and insurance into the price of your merchandise. I always refund completely in these cases. You are accusing me with no knowledge of the reality of the situation. And its not lost USPS packages we are talking about, its SLOW ONES for the most part. I ship around 1000 books per month, every month. USPS media mail was horrible this holiday season, as you should be aware of. Powell's Books, one of the largest brick and mortar (and online) retailers has the same Amazon rating I do, 94%+. Again, I have 99.6%+ on ebay. The USPS loses 10-12 of every 1,000 packages I ship. I buy my insurance through Endicia, thank you very much. Some of these are undoubtedly customers attempting to get a free book, but I only use delivery confirmation on items worth more than 10$. I do not agree with your comments about ebay, and you are in the extreme minority opinion on that matter with most online book sellers. |
#28
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On Mar 2, 11:34 am, "seattle_bookseller"
wrote: On Mar 2, 9:08 am, wrote: On Mar 2, 8:47 am, "seattle_bookseller" wrote: I have 94% + feedback on amazon, over 365 days. I have 99.6% + feedback lifetime on ebay with the same customer service and policies. My copies of 'Picatrix' are indeed genuinely brand new, as I purchased them directly from the publisher. Here is real feedback from Seattle_Bookseller: What does feedback FROM Seattle_Bookseller prove? That you compliment your buyers? The feedback I cut and pasted is posted in public and was left BY MY CUSTOMERS FOR ME. You are incorrect in your statements. That incorrect statement was yours, and I quoted it back to you. Perhaps proofreading your posts would help get your point across, and improve your business practices? Inattention to detail is not a desirable trait in a bookseller. |
#29
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On Mar 2, 11:37 am, wrote:
On Mar 2, 11:34 am, "seattle_bookseller" wrote: On Mar 2, 9:08 am, wrote: On Mar 2, 8:47 am, "seattle_bookseller" wrote: I have 94% + feedback on amazon, over 365 days. I have 99.6% + feedback lifetime on ebay with the same customer service and policies. My copies of 'Picatrix' are indeed genuinely brand new, as I purchased them directly from the publisher. Here is real feedback from Seattle_Bookseller: What does feedback FROM Seattle_Bookseller prove? That you compliment your buyers? The feedback I cut and pasted is posted in public and was left BY MY CUSTOMERS FOR ME. You are incorrect in your statements. That incorrect statement was yours, and I quoted it back to you. Perhaps proofreading your posts would help get your point across, and improve your business practices? Inattention to detail is not a desirable trait in a bookseller. I don't feed trolls. |
#30
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On Mar 2, 2:27 pm, "seattle_bookseller"
wrote: The USPS loses 10-12 of every 1,000 packages I ship. Bull****! I buy my insurance through Endicia, thank you very much. You're welcome very much! Some of these are undoubtedly customers attempting to get a free book, but I only use delivery confirmation on items worth more than 10$. Yep, that's it, all those big bad customers are trying to rip you off. If you're so worried, charge a bit more for your books and get delivery confirmation. Oh that's right, then you wouldn't be able to blame others for your deficiencies. I do not agree with your comments about ebay, I do not care what a turd like you thinks. and you are in the extreme minority opinion on that matter with most online book sellers. Based on your extensive research, right? Now I know why you get so much negative feedback - you're an asshole! |
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