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eBay "spoof" email messages - BEWARE!
Twice in the past week we have received email messages that appeared to be
from eBay but were actually someone trying to gather personal information. They looked REAL, so we decided to post the response we got from eBay here to alert anyone else who has received these messages! They message said that our account information had changed and that we needed to re-enter our information in either the email itself or a link that was attached. Here's eBay's response after we sent them an inquiry about the messages: * * * * Hello, Thank you for contacting eBay's Trust and Safety Department about email solicitations that are falsely made to appear to have come from eBay. These emails, commonly referred to as "spoof" messages, are sent in an attempt to collect sensitive personal information from recipients who reply to the message or click on a link to a Web page requesting this information. The email you reported did not originate from, nor is it endorsed by, eBay. We are very concerned about this problem and are working diligently to address the situation. We are currently investigating the source of this email to take further action. You may rest assured that your account standing has not changed and that your listings have not been affected. We advise you to be very cautious of email messages that ask you to submit information such as your credit card number or your email password. eBay will never ask you for sensitive personal information such as passwords, bank account or credit card numbers, Personal Identification Numbers (PINs), or Social Security numbers in an email itself. If you ever need to provide information to eBay please open a new Web browser, type www.ebay.com, and click on the "site map" link located at the top the page to access the eBay page you need. If you have any doubt about whether an email message is from eBay, please forward it immediately to and do not respond to it or click on any of the links in the email message. Please do not change the subject line or forward the email as an attachment. If you entered personal information such as your password, social security number or credit card numbers into a Website based on a request from a spoofed email, you need to take immediate action to protect your identity. We have developed an eBay Help page with valuable information regarding the steps you should take to protect yourself. To get to the "Protecting Your Identity" Help page from the eBay site, please click on the "help" link located at the top of most eBay pages and select the following topics when the "eBay Help Center" window appears: Safe Trading If Something Goes Wrong Identity Theft We encourage you to review additional information about protecting your identity found in the eBay Help system. Please click on the "help" link located at the top of most eBay pages and select the following topics when the "eBay Help Center" window appears: Safe Trading If Something Goes Wrong& Account Theft Account Protection Once again, thank you for alerting us to the spoof email you received. Your vigilance helps us ensure that eBay remains a safe and vibrant online marketplace. Regards, Ian eBay SafeHarbor Investigations Team ______________________________ eBay Your Personal Trading Community (tm) ******************************************* Important: eBay will not ask you for sensitive personal information (such as your password, credit card and bank account numbers, Social Security numbers, etc.) in an email. Learn more account protection tips at: http://www.pages.ebay.com/help/account_protection.html _____________________________________________ For our latest announcements, please check: http://www2.ebay.com/aw/announce.shtml _____________________________________________ In order to better serve you, we'd like to occasionally request feedback on our service. If you would rather not participate, please click on the link below and send us an email with the word "REMOVE" in the subject line. If that does not work, please send an email to the email address below. Your request will be processed within 5 days. ******************************************* Original Message Follows: ------------------------- From: PJZ To: eBay Customer Support Subject: IV%C00163 Report email or websites impersonating eBay #US Form Message %44433% 033199 Subject: IV%C00163 Report email or websites impersonating eBay #US Item: User Feedback: 906 Browser Info: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90; (R1 1.3)) Message: Account Security Account Security Issues Report email or websites impersonating eBay Email Header: From: ebay To: Pete Sent: Friday, August 29, 2003 6:43 AM Subject: 0fficial Notice for all E-Bay users Email Body: (it would let me copy text) Message: I have received 2 notices over the past week saying you needed to update personal information. One asked that I type my password in the email, the other sent me to a suspicious website were I was asked for my social security number, credit card number etc, but it did not say "ebay" in the address. Is this ligit or a hoax to get personal information. The address I was given is: deleted |
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