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#1
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APMEX - return shipment logistics
I have bought a bunch of the Silver Eagles from APMEX - one for almost every
year since 1986. And overall, the buying was pretty straight forward and ok. On a recent batch, there was some spots or discoloration on 2 of the coins, so I requested a Return - got the email info - and shipped them off with Tracking. The tracking shows a confirmed delivery on 3/11 - BUT - APMEX "can't seem to find the package", as ..... they receive hundreds of packages every week.... This is probably the only company I have every returned something where it appears they don't have ANY external RMA tracking number & system for returns. Just thought I would share - -- / _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ No Good Deed - Goes Unpunished |
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#2
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APMEX - return shipment logistics
On Mar 25, 2:30*am, "ps56k" wrote:
I have bought a bunch of the Silver Eagles from APMEX - one for almost every year since 1986. And overall, the buying was pretty straight forward and ok. On a recent batch, there was some spots or discoloration on 2 of the coins, so I requested a Return - got the email info - and shipped them off with Tracking. The tracking shows a confirmed delivery on 3/11 - BUT - APMEX "can't seem to find the package", as ..... they receive hundreds of packages every week.... This is probably the only company I have every returned something where it appears they don't have ANY external RMA tracking number & system for returns. Just thought I would share - -- / _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ No Good Deed - * * * * *Goes Unpunished Just be patient, some companies are just slower than others in get info on their computer. They may check the package before making confirmation and as you said they get hundreds of packages returned a day. So it may just take couple of day before their inventory is updated. |
#3
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APMEX - return shipment logistics
The package was tracked and delivered to APMEX 2 weeks ago
It's MIA - |
#4
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APMEX - return shipment logistics
On Mar 25, 12:28*pm, "ps56k" wrote:
The package was tracked and delivered to APMEX 2 weeks ago It's MIA - Maybe someone misplaced it? I wouldn't do any more business with them if that is how they operate their business. Did you buy insurance for it? Maybe the USPS will have a better chance of finding out what is going on? |
#5
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APMEX - return shipment logistics
"sgt23" wrote in message ... On Mar 25, 12:28 pm, "ps56k" wrote: The package was tracked and delivered to APMEX 2 weeks ago It's MIA - Maybe someone misplaced it? I wouldn't do any more business with them if that is how they operate their business. Did you buy insurance for it? Maybe the USPS will have a better chance of finding out what is going on? --------- they appear to have found it - got placed in wrong stack - have changed "procedures" to help prevent it happening in future... |
#6
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APMEX - return shipment logistics
On Wed, 27 Mar 2013 21:54:08 -0500, ps56k wrote:
Maybe someone misplaced it? I can't do business with them at all. They are not completely honest and they stack fees. I wish I could, sometimes, because they have Israeli silver coins that are hard to find elsewhere, but I can't. |
#7
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APMEX - return shipment logistics
On Mar 27, 10:54*pm, "ps56k" wrote:
"sgt23" wrote in message ... On Mar 25, 12:28 pm, "ps56k" wrote: The package was tracked and delivered to APMEX 2 weeks ago It's MIA - Maybe someone misplaced it? I wouldn't do any more business with them if that is how they operate their business. Did you buy insurance for it? Maybe the USPS will have a better chance of finding out what is going on? --------- they appear to have found it - got placed in wrong stack - have changed "procedures" to help prevent it happening in future... great news |
#8
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APMEX - return shipment logistics
So what are some reputable dealers, if not APMEX? I've been out of
active coin collecting for a few years, but am thinking of starting up again and could use some recommendations. Thanks, Trevor |
#9
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APMEX - return shipment logistics
"Trevor" wrote in message ... So what are some reputable dealers, if not APMEX? I've been out of active coin collecting for a few years, but am thinking of starting up again and could use some recommendations. Frank will be glad to sell you some coins, but you have to buy his TV Guides also! |
#10
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APMEX - return shipment logistics
"ps56k" wrote in message ... "sgt23" wrote in message ... On Mar 25, 12:28 pm, "ps56k" wrote: The package was tracked and delivered to APMEX 2 weeks ago It's MIA - Maybe someone misplaced it? I wouldn't do any more business with them if that is how they operate their business. Did you buy insurance for it? Maybe the USPS will have a better chance of finding out what is going on? --------- they appear to have found it - got placed in wrong stack - have changed "procedures" to help prevent it happening in future... 4/6/13 - well, the simple replacement of 2 out of 20+ coins appear to have shipped as per USPS Tracking. By the time the package arrives, it will probably have been a MONTH - |
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