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#1
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Help with a problem
Last February I made an order with Muntplaats (http://www.muntplaats.com). I
ordered several coins by INSURED mail. I made a bank transfer to them and waited for the parcel. In April, as I have no notice from the coins, I asked to Muntplaats about my order. They reply that they were moving to a new office and they asked to me I will wait until the end of April. After a lot of e-mails asking for my order I got an e-mail from Muntplaats saying that the parcel was returned to them and sent again. At the beginning of June I got another e-mail from Muntplaats (after several e-mail from me) in which they told me about lot of problems with parcels to Spain!. At the beginning of July I sent to Muntplaats another e-mail, and others at the end of July, and the end of August. At the end of August I got an e-mail from Muntplaats in which they told me they will check with the post. In October I got an e-mail in which they told me they have no news from the post office. In November another e-mail saying they will give a solution to my problem at middle November. Since then, I have no notice from Muntplaats. The order was made one year ago. The postage was paid as INSURED. I have no response from the dealer since the beginning of November. I though Muntplaats was a serious dealer but his response has been very bad. My question is: Have I any option to get my coins or to recover my money? Any suggestion Thanks Jose M. Quintana |
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#2
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Help with a problem
"qfwfq" wrote in message ... Last February I made an order with Muntplaats (http://www.muntplaats.com). I ordered several coins by INSURED mail. I made a bank transfer to them and waited for the parcel. In April, as I have no notice from the coins, I asked to Muntplaats about my order. They reply that they were moving to a new office and they asked to me I will wait until the end of April. After a lot of e-mails asking for my order I got an e-mail from Muntplaats saying that the parcel was returned to them and sent again. At the beginning of June I got another e-mail from Muntplaats (after several e-mail from me) in which they told me about lot of problems with parcels to Spain!. At the beginning of July I sent to Muntplaats another e-mail, and others at the end of July, and the end of August. At the end of August I got an e-mail from Muntplaats in which they told me they will check with the post. In October I got an e-mail in which they told me they have no news from the post office. In November another e-mail saying they will give a solution to my problem at middle November. Since then, I have no notice from Muntplaats. The order was made one year ago. The postage was paid as INSURED. I have no response from the dealer since the beginning of November. I though Muntplaats was a serious dealer but his response has been very bad. My question is: Have I any option to get my coins or to recover my money? Any suggestion Yes. You must be patient. |
#3
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Help with a problem
qfwfq wrote:
The order was made one year ago. The postage was paid as INSURED. I have no response from the dealer since the beginning of November. I though Muntplaats was a serious dealer but his response has been very bad. Hmm, I have purchased from Muntplaats/Numiscollect several times, and have never had such problems. Don't know how fast or slow they are in general; I usually order more than one item and always ask for one single shipment (to avoid high shipping charges). So if anything is not in stock, delivery may take a little. Of course having to pay in advance is not the best option from the buyer's POV but if the price is OK, fine with me. Got an e-mail from them the other day; the office is (now we should say "was") closed between mid-December and 4 January. As for your case, I would contact Muntplaats again (in written, maybe with delivery confirmation) and set a reasonable deadline. Something like, please send me the items by March 1 or send me my payment back. But as I wrote, I have never experienced anything like that with them, so this seems to be a quite extraordinary case ... Christian |
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