"qfwfq" wrote in message
...
Last February I made an order with Muntplaats (http://www.muntplaats.com).
I ordered several coins by INSURED mail. I made a bank transfer to them
and waited for the parcel. In April, as I have no notice from the coins, I
asked to Muntplaats about my order. They reply that they were moving to a
new office and they asked to me I will wait until the end of April. After
a lot of e-mails asking for my order I got an e-mail from Muntplaats
saying that the parcel was returned to them and sent again. At the
beginning of June I got another e-mail from Muntplaats (after several
e-mail from me) in which they told me about lot of problems with parcels
to Spain!. At the beginning of July I sent to Muntplaats another e-mail,
and others at the end of July, and the end of August.
At the end of August I got an e-mail from Muntplaats in which they told me
they will check with the post. In October I got an e-mail in which they
told me they have no news from the post office. In November another e-mail
saying they will give a solution to my problem at middle November. Since
then, I have no notice from Muntplaats.

The order was made one year ago. The postage was paid as INSURED. I have
no response from the dealer since the beginning of November.
I though Muntplaats was a serious dealer but his response has been very
bad.

My question is: Have I any option to get my coins or to recover my money?
Any suggestion


Yes. You must be patient.